Privacy policy

This Privacy Policy explains how Servitix Pest Control ("Servitix", "we", "us", or "our") collects, uses, and protects information about visitors to our website and customers of our pest control services across Metro Atlanta, Georgia.

By using our website, requesting a quote, or scheduling service, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

  • Contact details: name, phone number, email address, and service address when you request a quote, book service, or contact us.
  • Property details: property type, size, pest activity description, and any special instructions you share so we can quote and service accurately.
  • Payment information: processed by our PCI-compliant payment processor; we do not store full card numbers on our systems.
  • Communications: messages, voicemails, SMS, and emails you send to our team.

Information collected automatically

  • Usage data: pages viewed, time on site, referring URL, device type, browser, and approximate location.
  • Cookies and similar technologies: used to keep the site working, remember preferences, and measure marketing performance. You can control cookies through your browser settings.

2. How We Use Your Information

  • To respond to inquiries, provide quotes, and schedule service.
  • To deliver and document the pest control work you have requested.
  • To send service confirmations, follow-ups, treatment reports, and reminders by email, SMS, or phone.
  • To process payments and manage accounts.
  • To improve our website, marketing, and customer experience.
  • To comply with legal, regulatory, and reporting obligations under Georgia pest control licensing rules.

3. SMS and Phone Communications

If you provide a phone number, you may receive transactional messages (appointment confirmations, technician ETAs, service reports) and, with your consent, occasional service reminders. Standard message and data rates may apply. Reply STOP at any time to opt out of SMS. Opting out of SMS does not stop us from contacting you about an active service appointment by other means.

4. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business:

  • Service providers: payment processors, scheduling platforms, hosting and email providers, analytics tools, and SMS providers under contract obligations to protect your data.
  • Technicians and subcontractors: only the information needed to deliver service at your property.
  • Legal and safety reasons: when required by law, subpoena, or to protect the rights, property, or safety of customers, the public, or our team.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected customers.

5. Data Retention

We keep customer records for as long as needed to deliver service, support warranty claims, comply with Georgia pest control regulations, and meet tax and accounting requirements. Marketing contact data is retained until you opt out.

6. Your Choices and Rights

  • Access and correction: contact us to review or correct the personal information we hold about you.
  • Marketing opt-out: use the unsubscribe link in any marketing email or reply STOP to marketing SMS.
  • Cookies: manage or block cookies through your browser. Some features may not function without them.
  • Do Not Track: our site does not respond to Do Not Track browser signals at this time.

If you reside in a U.S. state with a comprehensive privacy law (such as California, Colorado, Connecticut, Texas, Utah, or Virginia), you may have additional rights including the right to know, delete, correct, or limit the use of certain personal information. Contact us to exercise those rights.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our site may link to third-party websites (review platforms, social media, payment processors). Their privacy practices are governed by their own policies, which we encourage you to review.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Material changes will be communicated through the website or by direct notice when appropriate.

11. Contact Us

For questions about this Privacy Policy or how your information is handled:

Servitix Pest Control
Phone: (770) 469-4294
Web: Contact form